Frequently Asked Questions
How fast is your shipping?
Orders are process between 1 to 3 business days. standard shipping time is 3 to 4 business days and express shipping time is 1 to 2 business days from purchase pending availability and credit verification.
If you need your item(s) sooner, please select the expedited/ express shipping option. Shipping times may vary, but rest assure we work our hardest to
get your order out as quickly as possible.
Please note shipping cost is non-refundable. Legacy Lens is NOT responsible for packages once they have left the Legacy lens studio and scanned and delivered.
What if I received the wrong items?
Though we aim to be as seamless & perfect as possible mistakes do occur please send an email to firstname.lastname@example.org OR email@example.com with a photo of what was received & item you intended to purchase.
I didn’t get an e-mail confirmation
1) you gave us the wrong e-mail
2) the email give was misspelled
3) check your spam box
I need to change an address, e-mail, phone number or name on my order
We’ll help you fix that right away.
Send us an e-mail to firstname.lastname@example.org OR Thelegacy.email@example.com
I’ve missed my delivery
We highly suggest that you make the best effort to contact and or visit your local post office or carrier facility chosen.